The scam of online shopping: Unfair practices and non-existent service



Following the continuous complaints of various scams through online sales by consumers, which reached 430 in the first 8 months of the year, the Consumers’ Union – Quality of Life (EKPOIZO) conducted an investigation, the results of which showed irregular sales practices and lack of service. In particular, the conclusions from the processing of complaints, as well as from the sampling control were disappointing, as it was found that some online stores: – Implement unfair commercial practices to attract consumers – Violate the institutional rights of consumers (eg the right of subjugation) ) – After-sales service is insufficient or non-existent – They do not legally inform consumers through their websites According to the content of the complaints made by consumers, it was common to receive a defective or unsafe product, with sellers refusing to replace or refund to cat Also, some companies, lured by low prices in relation to the competition, attracted consumers and never delivered the products they had ordered and which they had already prepaid, while in other cases the products did not have the characteristics as described in advertising through the company website. Some consumers have complained about complex, vague terms of use on websites and irregularities on websites, with the most characteristic being that the right of withdrawal was not mentioned or was mentioned, but on condition that the product was not opened / used. Another issue raised by consumers it was sudden and with absolutely no precedent The necessary steps of HKOIZO in its announcement, draws the attention of consumers, emphasizing that they should be very careful not to be deceived. , before ordering a product check the following on the company website: 1) The reliability of the store which must have complete details of the company (e.g. tel. / address, VAT number, GEMI, contact email) 2) Clear and complete instructions for the use, maintenance, warranty and full utilization of the product in Greek language 3) Written information for the completion of the order4) Terms and times 5) Total price / shipping costs / terms and methods of payment6) Clear description of the main features of the product7) Information on the right of withdrawal in distance contracts (within 14 calendar days), any costs and availability through the website of the withdrawal form8) Return policy8 products9) Legal guarantee. Clear information that in case of a defective product the seller is responsible (duration 2 years) and that the warranty is automatically renewed for the entire duration of the new product or spare part10) Any commercial warranty / after-sales service / codes of conduct11) Consumer appeal and Ways of resolving consumer disputes. State supervision is necessary. Also, EKPOIZO considers that the State should exercise effective supervision, namely: 1) to take precautionary measures to inform the consumer public about its rights in the electronic markets; 2) to conduct regular inspections. corporate compliance so that consumers feel protected and safe3) enforce the law and otherwise impose heavy fines, as these practices not only harm consumers, but also shake their confidence in electronic tradeFinally, calls on consumers to complain to EKPOIZO the illegal practices of the online stores at info@ekpizo.gr or to use the complaint template through the website. Follow it on Google News and be the first to know all the news See all the latest News from Greece and the World, at



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