Consumer Ombudsman: What he recommends for security in electronic transactions



Due to the restrictive measures to deal with the pandemic, in the coming period it is expected that more and more consumers will make extensive use of electronic banking and therefore the risk exposure will be much higher. The Independent Authority “Consumer Ombudsman” Calls on the banks “to proceed, at this juncture, with reductions in the charges – commissions of interbank transactions and e-banking services, facilitating transactions and thus contributing substantially to the joint effort”. Consumers should also be careful. It also called on consumers to be vigilant and to take all possible measures to ensure that their remote banking transactions are secure. “At this critical time, everyone, both consumers and suppliers, is suffering the effects of the pandemic and is being forced to make sacrifices. In the announcement signed It is said that, on the occasion of the already increased number of complaints received by the Consumer Ombudsman in recent months, regarding unauthorized / illegal transactions from bank accounts, he calls on consumers to pay special attention to the safe use of electronic banking services. of the Independent Authority The Independent Authority “Consumer Advocate” recommends to consumers: • To keep the strictly personal secret passwords to the e-banking services (Username, Password) with special care and not to reveal them to third parties. Use complex security codes and change them at regular intervals • Keep all details of your debit or credit card: number, holder name, expiration date and in particular the three-digit verification code CVV2 and disclose them. only in the context of certified secure transactions. E-banking codes • Do not enter e-banking codes, cards, or identification information, on websites to which they can be referred via link by any incoming e-mail of doubtful origin (e-mail) • When receiving phone calls from alleged representatives of banks or other entities, services, etc. asking them to disclose personal secret passwords, not responding and terminating the communication • The banks they work with will never ask for and with in no way (email or phone) the personal codes of consumers. of unknown or dubious origin on their computer or mobile phone, via e-mail, application, social media or from an unknown phone number (sms), they should ignore and delete them. email • Thoroughly check the e-mail addresses they receive and especially that the sender’s displayed name corresponds to his own e-mail address. It is common practice for incoming e-mail forgeries to bear the real contact name of the recipient, while the sender’s e-mail obviously has nothing to do with this contact. • E-banking transactions should be done by computers , which have an activated and up-to-date malware protection program. It is advisable to avoid using computers to conduct banking transactions in a public or shared environment. indicative: there is a https prefix, a closed padlock icon to the left of the site address or in the lower right corner of the window – by pressing the cursor on the padlock it can be checked if the encryption status is active). of their personal and secret codes, to immediately contact their bank for instructions and to take actions to question any transactions not approved by them. In addition, depending on the case, contact the Cybercrime Prosecution Service. Follow it on Google News and be the first to know all the news. See all the latest news from Greece and the world, at



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